What is the first thing you should do if your client is allergic to a product?

The correct approach when faced with a client who has an allergy to a product is to discontinue use and consult with the client on alternatives. This step prioritizes the safety and health of the client, as allergic reactions can range from mild irritation to severe health risks. By stopping the use of the allergenic product immediately, you minimize the chance of an adverse reaction worsening.

Consulting with the client to explore alternatives is also essential because it allows for a personalized approach. Every client's skin and hair type is different, and discussing options can lead to finding a suitable product that meets their needs while ensuring their safety. This not only shows professionalism but also builds trust with the client.

Exploring alternatives can include looking for hypoallergenic products specifically designed for sensitive skin or recommending a different treatment that avoids the allergens responsible for the reaction. Engaging in this dialogue also communicates the importance of understanding individual client needs and promotes better service in the long run.